Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the website brewyourexperiences.com and any booking or travel service provided by Brew Your Travel Pvt. Ltd.("Brew," "we," "us," or "our"), a company registered in India with its office in Mumbai, Maharashtra.

By accessing our website, submitting any form, or booking a trip with us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

• "Trip" refers to any group trip, customised trip, or travel experience organised by Brew.
• "Traveller" or "You" refers to any individual who registers for, books, or participates in a Trip.
• "Booking" refers to a confirmed reservation for a Trip, validated upon receipt of the booking advance.
• "Trip Cost" refers to the total price of the Trip as published on our website or communicated directly.

3. Eligibility

• Youth Trips: Open to individuals aged 18–35 at the time of travel. Valid government-issued photo ID and/or passport is required.
• Family Trips: Open to all ages. Minors (under 18) must be accompanied by a parent or legal guardian who assumes full responsibility.
• Customised Trips: Available to any individual or group. The lead booker must be at least 18 years old.
• You must be medically fit to participate in the activities included in the Trip. Please disclose any medical conditions, allergies, or physical limitations at the time of booking.

4. Booking & Payments

4.1 How Booking Works

Submitting a registration form on our website does not constitute a confirmed booking. Your spot is reserved only after:

1. You complete the registration form on our website.
2. Our team confirms availability via WhatsApp or email.
3. You pay the required booking advance within the specified timeframe.

4.2 Payment Schedule

Trip payments are typically structured as follows:

• Booking Advance: A non-refundable deposit to confirm your seat. The amount varies per trip and is communicated at the time of booking.
• Second Instalment: Due at a specified date before departure (typically 45–60 days prior).
• Final Balance: Due before final documentation and departure (typically 20–30 days prior).

Exact payment dates and amounts are shared per trip via WhatsApp or email after booking confirmation.

4.3 Payment Methods

We accept payments via bank transfer (NEFT/IMPS/RTGS), UPI, and other methods as communicated. We do not process payments through this website. No credit/debit card information is collected on our website.

4.4 Early Bird & Group Discounts

Early bird pricing is available on select trips for a limited number of bookings. Group discounts may be offered when multiple travellers book together. Discounts cannot be combined and are applied at our discretion.

5. Cancellation & Refund Policy

5.1 Cancellation by Traveller

If you wish to cancel your booking, the following refund structure applies from the date we receive your written cancellation request:

The booking advance is non-refundable in all cases. Refunds will be processed within 15–20 business days to the original payment method.

5.2 Cancellation by Brew

We reserve the right to cancel a trip due to:

• Insufficient registrations (minimum group size not met)
• Force majeure events (natural disasters, pandemics, government restrictions, political unrest, etc.)
• Safety concerns at the destination

In such cases, you will receive a full refund of all amounts paid, or the option to transfer your booking to a future trip of equal or lesser value.

5.3 Transfer of Booking

You may transfer your booking to another eligible person (subject to trip eligibility requirements) by notifying us at least 30 days before departure. Transfer is subject to a processing fee and our approval.

6. What's Included & Excluded

Each trip page on our website clearly lists what is included and excluded. As a general guideline:

6.1 Typically Included

• Accommodation (as specified in the itinerary)
• All internal transfers and transportation
• Meals as mentioned in the itinerary (including Jain & vegetarian options)
• Activities, experiences, and entry fees as listed
• Trip leader/coordinator throughout the trip

6.2 Typically Excluded

• International/domestic flights to and from the departure city (unless specified)
• Visa fees and travel insurance
• Personal expenses, shopping, and optional activities not listed in the itinerary
• Tips and gratuities
• Anything not explicitly mentioned under "Inclusions"

7. Travel Documents & Insurance

• You are solely responsible for ensuring you hold a valid passport (with at least 6 months validity from the date of travel) and any required visas.
• We may assist with visa guidance but do not guarantee visa approval. Visa rejection is not grounds for a refund beyond our standard cancellation policy.
• We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, baggage loss, and personal liability. Travel insurance is your responsibility.

8. Traveller Conduct

By joining a Brew trip, you agree to:

• Behave respectfully towards fellow travellers, trip leaders, hotel staff, and local communities.
• Follow the instructions of trip leaders regarding safety, schedules, and group activities.
• Not engage in any illegal activity, substance abuse, harassment, or behaviour that disrupts the group experience.
• Respect local customs, laws, and cultural sensitivities at the destination.

We reserve the right to remove any traveller from a trip (without refund) if their behaviour is deemed disruptive, unsafe, or harmful to the group. The decision of the trip leader in such matters is final.

9. Itinerary Changes

• Published itineraries are indicative. We reserve the right to modify routes, activities, accommodation, or schedules due to weather, safety, operational constraints, or other unforeseen circumstances.
• We will make every effort to provide equivalent or better alternatives.
• Minor itinerary changes do not entitle you to a refund.

10. Liability & Disclaimers

• Brew acts as a tour organiser, coordinating with third-party service providers (hotels, airlines, transport operators, activity providers). We are not liable for any deficiency in service, injury, loss, or damage caused by these third parties.
• You travel at your own risk. Brew is not responsible for any personal injury, illness, death, loss of property, or any other damage arising during or in connection with the Trip, except where caused by our direct negligence.
• We are not liable for any loss or expense arising from force majeure events including but not limited to natural disasters, epidemics, war, terrorism, civil unrest, strikes, or government actions.
• Our total liability for any claim shall not exceed the Trip Cost paid by you.

11. Intellectual Property

• All original content on this website — including text, logos, designs, and code — is the property of Brew Your Travel Pvt. Ltd. and is protected under Indian copyright law.
• Certain destination photographs on this website are sourced from third parties and remain the property of their respective owners. These images are used for illustrative purposes only.
• You may not reproduce, distribute, or commercially use any content from our website without prior written permission.
• Photography & Media: Photos and videos taken during trips may be used by Brew for marketing and promotional purposes on our website, social media, and marketing materials. By participating in a Trip, you consent to this usage. If you wish to opt out, please inform us in writing before the trip.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

We encourage you to first contact us directly to resolve any concerns before pursuing formal legal action.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.