Privacy Policy

1. Who We Are

Brew Your Experiences ("Brew," "we," "us," or "our") is a brand operated by Brew Your Travel Pvt. Ltd., a company registered in India. Our registered office is located in Mumbai, Maharashtra. We organise curated group trips and bespoke travel experiences.

For any privacy-related queries, you may reach us at brewyourexperiences@gmail.com or call us at +91 93261 95619.

2. Information We Collect

We collect different types of information depending on how you interact with our website and services:

2.1 Information You Provide Directly

• Registration & Booking Forms: Full name, email address, phone number, date of birth, gender, city of residence, dietary preferences (e.g., Jain, vegetarian), passport details (for international trips), emergency contact information, and any special requirements.
• Enquiry & Contact Forms: Name, email, phone number, trip preferences, group size, and message content.
• Newsletter Subscription: Email address.
• WhatsApp Communication: Messages, media, and contact details shared during trip coordination.

2.2 Information Collected Automatically

• Device & Browser Information: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referral source, click patterns, and scroll depth.
• Cookies & Analytics: We use Google Analytics to understand website traffic and user behaviour. Google Analytics may set cookies on your device. See Section 6 for cookie details.

2.3 Information from Third Parties

• Payment Processors: We do not process payments on this website. Payment is handled via bank transfer or UPI, and we do not store your financial information.
• Social Media: If you interact with us on Instagram or other platforms, we may receive your public profile information.

3. How We Use Your Information

We use the information we collect to:

• Process Bookings: Confirm your trip registration, coordinate logistics (flights, hotels, activities), and manage group communications.
• Communicate With You: Send booking confirmations, itinerary updates, pre-trip briefings, and post-trip follow-ups via email, SMS, or WhatsApp.
• Improve Our Services: Analyse website usage to improve user experience, trip offerings, and marketing effectiveness.
• Marketing: Send you newsletters, early-bird offers, and new trip announcements (only if you have opted in). You can unsubscribe at any time.
• Legal Obligations: Comply with applicable Indian laws, including tax reporting and travel regulations.
• Safety & Emergencies: Use emergency contact and medical information during trips if a situation requires it.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Travel Partners: Hotels, airlines, activity providers, and local guides who need your details to deliver the trip experience. We share only the minimum information necessary (e.g., name, passport details for visa applications).
• Service Providers: Email delivery services (for transactional emails), cloud hosting providers, and analytics tools that help us operate our website.
• Legal Authorities: If required by Indian law, court order, or government regulation.
• Group Members: Your first name may be shared with other trip members for group coordination (e.g., WhatsApp groups). We will never share your phone number or personal details without your consent.

5. Data Storage & Security

• Our website and backend services use industry-standard encryption (HTTPS/TLS) to protect data in transit.
• Form submissions are stored in a secured database with restricted access.
• We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, alteration, or destruction.
• However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses the following cookies and tracking technologies:

You can disable cookies in your browser settings. Disabling cookies will not affect the core functionality of our website.

7. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023, once notified), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Withdraw Consent: Unsubscribe from marketing emails or withdraw consent for data processing at any time.
• Grievance Redressal: Raise a complaint with us or the relevant Data Protection Board of India.

To exercise any of these rights, email us at brewyourexperiences@gmail.com. We will respond within 30 days.

8. Children's Privacy

Our youth trips are designed for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18 without parental or guardian consent. Family trips may include minors, in which case the booking adult provides consent on their behalf.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Google Reviews). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.